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It’s not the metrics, it’s what you do with them

Posted on December 10, 2014.

We all know tracking and metrics are important. Metrics need to guide decision-making, so we are doing our jobs based on facts instead of opinions. For example “nobody reads my emails” is an opinion, but “25% of employees open my email and take action on it” is a fact. But the big question is, now […]

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