You may have also noticed that most of the new employee engagement technologies on the market lovvveeee to use poor ol’ email as a punching bag.
Our official response? Meh.
Email newsletters are organizations' most inclusive point of contact for all employees, from front-line workers, to remote workers and leadership.
But there are a lot of ways that email newsletters can fail.
From bad color schemes and content, to designs that don't work on all devices and inaccessible language, there are a lot of potential pitfalls when it comes to creating a newsletter that works for you and your employees.
That's why we have put together this handy guide so you can assess, create, and relaunch your newsletter. With a little bit of guidance, you'll have employees clicking and engaging in no time.
Table of Contents
- Step 1 - How to choose the right newsletter template
- Step 2 - How to create great internal content for your newsletter
- Step 3 - How to write your newsletter to get employees reading
- Step 4 - How to develop calls-to-action for your newsletter
- Step 5 - How to measure your newsletter's performance
The State of Employee Newsletters
One (of many) interesting points they brought up was that they see a lot of practitioners ready to throw the baby out with the bathwater when it comes to older comms platforms (like email).
Practitioners are always looking to jump on the next new platform before optimizing the channels they already have.
If you’re frustrated with your email channel, you don’t have to dismiss it all together to get the results you are looking for, you may just need some new tools, or a new strategy.
And maybe it’s because we’re in marketing, but we really love newsletters. We have seen newsletters work without fancy designers or ground-breaking stories. We know for a fact that if you can leverage what you’ve got and play to your strengths, you can transform your newsletter and reinvigorate the channel.
So why is there all this talk of email being dead or the worst, if email is actually awesome?
We chalk up most of the kerfuffle as a symptom of not having the right tools to measure and increase engagement, and not appreciating the potential that email has, simply from a lack of exposure to truly great newsletters.
To make sure, we asked 125 guests on our live webinar about employee newsletters, the following questions:
1. When is the last time your newsletter template was updated?
2. On a scale of 1-5 (5 being the best), how happy are you with your current newsletter and its performance?
3. Does your newsletter look good on all devices or browsers?
4. How would you rate engagement with your newsletters (1-5 scale, 5 is the best)?
Though our sample was self-selected from a group of people who were clearly interested in improving their newsletter (we assume that’s why they joined the webinar), we still were able to see some interesting correlations in our data:
- People who hadn't updated their newsletter in over 3 years, reported "ok" levels of engagement.
Key Takeaway: Communicators seem to be living by the adage: if it ain’t broke, don’t fix it.
2. Second, most people who didn't know when their newsletter had been updated last, did not have a mobile-friendly newsletter, were very unhappy, and were not measuring engagement.
Key Takeaway: Newsletter creation, design, and engagement is stressful when you don’t have the right tools or resources to change your template or measure your success.
3. We also found that most people who had updated their newsletter in the last year do not have a mobile-friendly newsletter.
Key Takeaway: Organizations are not giving their comms teams the tools or resources they need to connect with their non-desk workforce.
4. We know that it is very difficult to design an engaging mobile-friendly newsletter without dedicated email tools. Most of the people we surveyed who said they were very unhappy with their newsletter, also reported that it was also not mobile-friendly.
Key Takeaway: Lack of a mobile-friendly newsletter is hurting engagement and newsletter performance.
5. And most people who said they were very unhappy, didn't measure their engagement.
Key Takeaway: Communicators that can’t tell in which ways they are succeeding nor have the benchmarks they need to measure improvement, are not happy with their internal newsletters.
6. Most people who said they were very unhappy, didn't know the last time their newsletter was updated, or it was over 3 years ago.
Key Takeaway: Out-of-date newsletter templates and lack of tools are hurting newsletter performance.
7. Most people who said they were happy, had a mobile-friendly newsletter.
Key Takeaway: Mobile-friendly newsletters are crucial; communicators that have better tools to create their newsletters see better performance.
As you can see, the results were very telling. Even the best newsletters need to stay updated and it seems like most people don't know where to start.
How to Relaunch Your Internal Newsletter
On our webinar survey, we had a ton of respondents that had updated their newsletter template within the last year, but were still really unhappy with the newsletter’s performance.
This is probably because addressing just one element (ie. design, content, copy, voice, measurement) is not a real solution. You have to look at your newsletter holistically and update it accordingly to really move the needle on your results.
So, rather than just suggesting minor tweaks, we’re going to approach this from the perspective of a complete newsletter makeover. We’re going to take you through 5 key steps and considerations for re-launching your newsletter, and help you create something employees love to read.
We’ll look at:
- Voice and writing
- Calls to action
Step 1- How to choose the right newsletter template
The first step to an awesome internal newsletter is choosing a user-friendly design that plays to your team’s strengths, looks good, and is enticing to read.
Newsletter design basics
When we talk about design here, we’re talking about how the layout, formatting, fonts, and images combine to impact how your newsletter is read and received.
First, you need to pick a layout. The most important thing to consider when choosing a newsletter layout is the strengths of your team.
Don’t have a graphic designer? Are you strong copywriters? Then text-heavy may be right for you.
Do you work for an organization that naturally produces fun, interesting images (like a zoo)? Then an image-heavy newsletter might work better.
Likewise, a long form newsletter might suit your organization better if access to your intranet is limited (so putting full stories in the newsletter itself makes sense). While a short form newsletter will generate more clicks through to your intranet and can help you gather more engagement data.
Reducing cognitive load in your newsletter
Now that you have your overall structure, you need to think about how your style and formatting impacts cognitive load.
What is cognitive load? Cognitive load refers to how difficult your comms are to process visually and mentally.
And if your newsletter is difficult to read, then guess what? No one will read it!
Newsletters typically contain a lot of diverse content and calls to action, so there can be a lot of competing content that makes things cluttered and confusing. Your aim should be to design your newsletter so that the content is: clear, easy to read and digestible.
So how do you do that?
A general rule is to not overload any aspect of your newsletter. You want to make it skimmable and snackable.
Use white space to give content room to breathe, and add headings and subheadings to make it clear what each section is about.
You should also limit the number of fonts and colors used (and keep them on-brand).
It’s also good to make your design cohesive with other comms because it creates a more seamless employee experience, allowing employees to recognize what they’re receiving without any extra effort. It also looks much more professional.
The right images can add interest, personality, and engage readers, but bad images will make it seem like you don’t care. Generic businessmen giving thumbs up doesn’t mean anything to anyone.
Just say no to corporate stock photography.
Designing your internal newsletter for for mobile devices
Designing for mobile or various screen sizes is often referred to as responsive email design.
Responsive email design means that an email will respond to the device it’s viewed on, rather than just showing a smaller version of the desktop email. Responsive design usually includes elements like columns that stack on top of each other in the email, and fonts and images that automatically resize to fit the screen.
Our webinar poll indicated that 60% of respondents did not have a mobile-friendly newsletter.
This is a big deal.
You need to consider how your newsletter will be consumed by non-desk or remote workers. If they can’t read it, you’re depriving them of one of your key comms channels.
Using a platform like Bananatag can give you email design tools that create responsive emails automatically.
If you’re not using a tool like ours, there are still important steps you can take to create more mobile-friendly designs.
- Simplify your layout
- Ensure anything that’s clickable is large enough to touch with your finger on a mobile device
- Consider your image sizes. If people are receiving on mobile, you don’t want super high-resolution images that will take ages to download and use up all their mobile data.
Now that you’ve chosen your design, you need to say something.
Step 2 - How to create great internal content for your newsletter
How your design comes together will depend a lot on what content you have in your newsletter. But trying to figure out what kind of content employees want to read and balancing that with what you HAVE to communicate isn’t always straightforward.
The last thing employees want to read is content that has nothing to do with them. If you want employees to read your content, you have to show them how the content is relevant to them or their work.
The second thing that will make your content creation process so much easier, is remembering that no one is going to read everything you write every time. Employees will miss content, no matter how much time or effort you put into it, or how relevant it is.
If you can measure which links your audience is clicking or not clicking, it’s easy to find out which content you should be reusing. If you have a feature that has less engagement, try representing the content in a different format or a change its placement in the newsletter.
But BEFORE you resend it, make sure you try and figure out why exactly that content isn’t performing well:
- Is it hard to read?
- Is it clear what it is about?
- Is it relevant?
- Was the message sent out while employees were on holiday?
- Does it get skimmed over because it is not standing out visually?
- OR Is there a content type that would make this information more engaging?
No one likes to have their time wasted. Respect your reader and keep the most important information at the top of your newsletter and easily accessible. User attention drops off significantly after the fold (the bottom of what is visible on a screen without scrolling) so make sure your most important info is front and center.
And of course, get to the point. Your newsletter is not the place to show off how much you can write or all the big words you know. The fewer words you use, the more impactful your message will be, and the more likely people will be able to read and understand it.
And finally, make sure you spice things up with different media and content types.
Step 3 - How to write your newsletter to get employees reading
Your company’s voice and tone will affect how you write your content and how you address employees. Your voice and tone plays a HUGE role in how engaging your content is.
You can have an incredible, hard-hitting, super important communication for employees, but if it’s written poorly or like a robot, employees will check out at best and at worst misunderstand it.
Your company may already have documents outlining your company’s public voice, so it’s worth checking those out to make sure your branding is consistent inside and out of your organization.
Finding your voice
If your company does not have a voice and tone document already, it is important to develop your own. It establishes a personality which helps people get familiar with your writing style and what they can expect from you.
A written voice and tone guide will also help anyone who wants to contribute to the newsletter write better content, which can make editing contributions so much easier.
The best way to start is to decide what your voice is and what it is not. For example in Bananatag’s voice and tone doc have written:
Bananatag’s voice is:
- Friendly, not silly
- Creative, not stiff/corporate
- Human, not robotic
These guidelines help everyone contributing to our blog, website, or documents inside and out, tailor their writing style.
It’s also a good idea to have a list of things you do or don’t say.
For example, we try our best to stay away from:
- gender stereotypes
- anything that’s arrogant
- anything overly-vulgar
- believe it or not, banana jokes and puns
That being said, we do bend the rules from time to time but every once in a while we ‘slip up’.
Next, it’s important to figure out who you are to the reader. Are you a good friend? Are you a superior? Or are you a friendly neighbor? How you relate to your reader will change what you write, how you talk to them, and how they relate to you. This will change how your content is received, so think carefully about it.
All of these steps will help you make your writing clearer, more consistent, and hopefully, make the whole writing and editing process easier.
Step 4 - How to develop calls-to-action for your newsletter
It’s important to clarify what it is exactly that you want readers to do when they read your newsletter. CTAs or calls-to-action, aren’t just for marketers. They are a great way to measure your engagement levels and get employees to take action.
So, if you want employees to take a specific action you have to tell them! (They aren’t mind readers!)
First, you have to make CTA buttons stand out. If you have multiple buttons in a newsletter that you want people to click, make sure you tell them to click and why. Make it obvious what they will find on the other side of the button and you’ll get more accurate measurement of who is actually interested in that particular content.
Now if you have 30 buttons or links in your email, you’re going to have to decide what’s more important to you, that people click on a couple of specific ones, or that there is broader engagement. People aren’t going to click every single one, in fact, most people aren’t going to do more than a couple of clicks on a page before they leave (including scrolling), so make it count!
Step 5 - How to measure your newsletter's performance
The final step to improving your newsletter is to measure its performance.
Based on our poll results, it seems that unfortunately, internal communicators don’t always have data they need to truly understand what engagement with their newsletter is, or how it changes over time.
Measurement is our thing at Bananatag, and we believe you should be tracking and measuring every internal email you send, but it’s particularly important in the context of relaunching your newsletter.
If you have data on how many people open and read your newsletter, you can work out its average performance, and create a baseline from which to measure the success of any changes you make. Once you have that data, you can start targeting areas to improve!
Setting your baseline
To set a good baseline, you should track metrics that answer important questions about your newsletter like how many people read it, how many people click, what they click, where they are opening the newsletter, and how they are reading the email.
Use these insights to inform your content choices and how it’s presented in your newsletter.
Metrics on device and location can be particularly useful for large, international companies that have offices in different locations and countries, or many non-desk workers. You may just find that your corporate comms aren’t resonating in every location you operate and you need to adjust your strategy.
Once you have a baseline for all these metrics, you can use this data as a benchmark to measure the success of your newsletter relaunch.
Your relaunch should be just the beginning of your measurement though. Once you have a baseline and have relaunched your newsletter, you can start analyzing, testing and improving your newsletter on an ongoing basis.
This will involve digging deeper into your baseline figures and thinking about why your metrics are what they are. Using measurement you can diagnose your newsletter content, target areas to improve, and come up with ideas to fix it.
Other ways to analyze your newsletter
Using a platform like Bananatag, you can embed pulse surveys and reaction blocks into your emails to get direct feedback on your newsletter. These can also be used to gauge sentiment on specific elements of your newsletter.
Pulse surveys and social reaction blocks can be extremely useful for getting quick, actionable feedback on your newsletter content, while making your emails an interactive two-way comms channel.
5 Employee Newsletter Templates
We know that often internal communicators can feel like they don’t have the time or expertise to design templates themselves, so we’ve created these templates to get you started and make relaunching your newsletter as easy as possible.
All of these newsletter templates were created in the Bananatag Email Designer.
Using our simple drag-and-drop interface, it’s possible to create stylish and effective internal comms emails, even if you have no design experience.
Now you have everything you need to relaunch your employee newsletter and reinvigorate your email channel. Let us know how it goes by tweeting us @bananatag !