With the recent updates to Gmail there have been a lot of companies scrambling to update their extensions. The latest Compose layout change was definitely not a minor change so we thought we should explain a bit about the process to update your extensions and how some of the updates could affect you.
Chrome vs Firefox
Chrome updates will automatically be retrieved from the server when your Gmail is reloaded. While this will likely happen "automatically in the background" for most people, some people may go quite a while before they take an action that refreshes their Gmail inbox. To be sure that you have the latest extension, force-refresh the page by clicking the refresh button in your browser to reload your inbox.
Firefox updates will not be retrieved automatically and will currently need to be downloaded manually. The download link can be found in the "Resources" section in your Account. Updates are usually released for major improvements and bug fixes, so make sure you are using the latest version.
Keeping Chrome up to date
Keeping your browser up to date is also a good idea since the latest versions will have functions that aren't available in older versions. Some extensions may not support older versions so make sure you're staying on top of your browser updates.
So if I have an issue?
If you seem to be having an issue with something not working, make sure that you're running the latest version of the extension (this is most often the cause) and make sure your browser is up to date. If you're still having trouble check the Help Center to see if your question has already been addressed. If you still haven't found an answer feel free to contact us. We're always happy to help Bananataggers in their quest to reach email greatness.