Have a question or need an answer?

Why do I keep getting an ‘Invalid user’ error?

Outlook Addin

Before continuing, try logging in to your Bananatag account here. The email you use to log in to your Bananatag account must be the same as the one you are sending from.

If you are still receiving an ‘Invalid user’ error message on Outlook, please ensure you are sending from the same email address that you registered your Bananatag account under.

To create an account, go to www.bananatag.com and click Get Started Free! Choose the account you’d like and follow the prompts.

If you are still experiencing issues, please send an email to support@bananatag.com. 

Gmail Browser Extensions

Before continuing, try logging in to your Bananatag account here. Make sure that the email you used as your Bananatag account login is the same as the one you wish to use for tracking within Gmail.

Please note.  Some email addresses created in Gmail (especially older addresses, or those created outside North America) may not actually be @gmail.com addresses and may be another variation: @googlemail.com. Although you can login using @gmail.com, your account itself still sees itself as an @googlemail.com account, which is what it will send to the Bananatag servers when tracking emails.

If you are using our Firefox Extension for Gmail, ensure you create an account by going to www.bananatag.com and click Get Started Free! Choose the account you’d like and follow the prompts.

If the issue is persistent, please send an email to support@bananatag.com.

.btag.it Email Extension Tracking

Before continuing, try logging in to your Bananatag account here. Make sure that the email you used as your Bananatag account login is the same as the one you wish to use for tracking with the .btag.it email address extension.

If you do not have an account for the email address you wish to send from, ensure you create an account by going to www.bananatag.com and click Get Started Free! Choose the account you’d like and follow the prompts.

If the issue is persistent, please send an email to support@bananatag.com.

Note: Your primary email is the email address used for sending notifications. Changing the primary email does not affect which email the account is attached to. At this time multiple emails on one account is not yet supported.